
Customer Service
Due in 6d02 - Knowing Northgate Observations - Beginning of the Journey
Northgate Academy

Customer Service
Due in 6d02 - Knowing Northgate Observations - Beginning of the Journey
Northgate Academy
40 min · VideoCustomer Service
Due in 14d01 - Northgate Observations - Sales Mastery
Northgate Academy
35 min · VideoCustomer Service
Coaching Conversations that Stick
Northgate Academy

Cyber Security
Due in 2dCyber Security Awareness
Northgate Academy
40 min · VideoCyber Security
Data Storytelling for Managers
Northgate Academy

Privacy & Security
Overdue by 3dGDPR Essentials 2026
Northgate Academy
28 min · eLearningHealth & Safety
Difficult Customer Conversations
Northgate Academy

Customer Service
AI as an Intelligence Accelerator
Northgate Academy

Equality & Diversity
Due in 21dConsumer Duty for Sales Teams
Northgate Group
22 min · eLearningEquality & Diversity
Consumer Duty in Practice
Northgate Group
15 min · eLearningPrivacy & Security
Protecting Data
Northgate Group
20 min · VideoEquality & Diversity
Home Working
Northgate Group
12 min · eLearningCyber Security
Think Before You Click
Northgate Academy

Health & Safety
Due in 9dManual Handling Refresher
Northgate Group
50 min · VideoCustomer Service
EV Handover Excellence
Northgate Academy
18 min · eLearningEquality & Diversity
Workplace Bullying
Northgate Group
PDFThe four outcomes, what evidence to keep and who signs it off — printable for the showroom wall.
Part of Northgate Compliance
PDFStep-by-step customer handover checklist for battery electric vehicles, including charging setup.
Part of EV Excellence
DOCXStructured template for a 30-minute coaching conversation with prompts and follow-up actions.
Part of Leadership Foundations
XLSXA day-by-day planner for a new colleague's first week, ready to hand to their line manager.
Part of Onboarding Essentials
PPTXEditable deck to introduce observation cycles at a team meeting — 14 slides with speaker notes.
PDFWhat counts as personal data, retention rules and the reporting route for a suspected breach.
Part of Northgate Compliance
ZIPLogos, color values and templates for internal presentations and learning materials.
PDFPractice worksheet for giving specific, behavioral feedback, with three worked examples.
Part of Leadership Foundations